Last update: December 22nd, 2020, 9am

Following recent government announcements, we hope that you are doing well in this difficult period, and that you and your loved ones are safe for the coming weeks.

We know that this period will likely also impact your professional activity again. We are committed to remain by your side to help you manage in the best possible conditions.

Qonto's services continue to operate as usual

In summary

As a regulated institution, Qonto is required to annually update and test its business continuity and emergency plan. This plan has been activated following the President's announcements and allows us to implement all necessary measures to ensure the continuity of our services.

We offer a 100% online service: our applications are available and running as usual, and our teams (operations, product, technical, and sales) have been working remotely for several days to ensure continuity of service in the weeks to come.

Concretely, you will be able to continue to use your current account and manage your finances as usual.

Our customer support is available

We encourage you to visit our FAQ to find answers to the most common questions (and help us focus on the most urgent issues during this difficult time).

In case of emergency or for any other request, contact our customer service by e-mail at [email protected], by phone at +331 76 41 03 08 (from 9 am to 6 pm on weekdays and from 9 am to 5 pm on Saturdays) or on social networks.

You can open a Qonto account

Our service continues to operate and we are able to continue welcoming new businesses and offering them a 100% online service that allows them to manage their finances remotely. This applies to both existing businesses and those being created.

Transfers and direct debits work

Transfers and direct debits work as usual and are not affected by the situation.

You can order and use our payment cards

Our payment cards (physical and virtual) work as usual. You can therefore order them and continue to make your payments.

According to the latest statements of the French government, the services of the French Post Office will also be provided during this new confinement.