I architect AI-powered workflow systems that eliminate operational bottlenecks, automate decision-making, and improve SLA performance.

I design and deploy structured automation frameworks using Make.com, Webhooks, OpenAI API, and scalable backend databases — reducing manual effort while increasing operational clarity.

About Me

My background in data operations, quality control, and accounting allows me to approach automation from a systems-first perspective.

I design workflows with structured backend logic, clear data architecture, and built-in error handling — ensuring automations are scalable, reliable, and aligned with real business processes.

I specialize in task routing systems, SLA monitoring frameworks, invoice automation, and AI-driven decision logic.

I expand into advanced scenario architecture and n8n-based environments to build production-ready automation ecosystems.

Core Expertise

AI Workflow Architecture
Advanced Scenario Architecture (Make.com & n8n)
Webhook & API Integration
Structured Prompt Engineering (OpenAI API)
JSON Parsing & Data Mapping
SLA Monitoring & Escalation Systems
Slack & Email Automation Frameworks
Backend Database Structuring (Google Sheets)
Process Optimization & Systems Design
Slack & Email Automation Frameworks

Connect With Me

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AI-Driven SLA Monitoring & Escalation Framework

System Summary

Designed and deployed an AI-driven SLA monitoring and escalation system that dynamically calculates deadlines, structures incoming data using OpenAI, routes tasks by department, and enforces real-time Slack escalation while maintaining centralized backend tracking.

Operational Challenges

Tasks were manually reviewed and assigned.
SLA deadlines were static or manually tracked.
No structured escalation governance existed.
Department routing depended on manual tagging.
No centralized SLA tracking visibility.

Solution Architecture

Webhook-based structured task intake
AI-powered task classification (OpenAI API)
Dynamic SLA deadline computation
Conditional department-level routing logic
Real-time Slack escalation enforcement
Centralized backend tracking (Google Sheets)