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Cursos

Design Thinking | Diseño de soluciones para la innovación

Youtube

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Libros

This Is Service Design Doing: Applying Service Design Thinking in the Real World

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Good Services: Decoding the Mystery of What Makes a Good Service

The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

Design thinking para la innovación estratégica: Lo que no te pueden enseñar en las escuelas de negocios ni en las de diseño (Empresa Activa ilustrado) (Spanish Edition)

UX Strategy: How to Devise Innovative Digital Products that People Want

Recursos online

Service Blueprinting FAQ

Gráficos