Role Outline

Title: Business Operations Support (NYSC)

Reports To: COO

Supervises: None

Team: Strategy and Growth Team

Works With: Service Management Team and Development Team

Employment Type: Internship/Contract


GeneSys Health information Systems Limited (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions—EMR and Telemedicine (Gemeni)—to (public and private) hospitals toward digitising patient- and hospital management workflow processes, improving the quality of care and operations.

We are looking to hire a smart and resourceful individual for the role of Business Operations Support, who will be responsible for identifying ways to further improve productivity and optimise our internal business processes.

What do you need to do to be considered successful?

You will be responsible for championing the internal review and optimisation of our business processes through gap analysis, data collection, and gathering documentation. You will also be responsible for:

  1. Liaising with all GHIS' teams and analysing cross-team communication and internal processes for efficiency.
  2. Collating and analysing client reports, reporting, meeting notes and updates, as required.
  3. Providing insights and recommendations for business decision-making through the analysis of data from clients, GHIS touchpoints and internal stakeholders.
  4. Providing project support through pipelining and day-to-day project/program management and change management.
  5. Assisting with the strategic planning, preparation, reconciliation and monitoring of project-specific plans, schedules, budgets and resource allocations.
  6. Assisting the team with developing and maintaining a digital workspace and database—fostering routine digitally archiving activities and driving the use of an appropriate filing methodology, in compliance with Nigerian Data Protection Regulations.
  7. Periodically carrying out research on e-health industry trends, prospective clients and various tools—for the optimisation of GHIS business processes.
  8. Supporting in the review of GHIS sales and financial analysis.