Visit this link for a step by step guide on the borrower experience.

How do I request an item?

Go to and write down the item name in the search bar that you're looking for. You can also scroll down the page and look at the different item categories available.

Once you’ve found an item you like and want to try out, click on the item. You’ll see the ‘Request’ icon on the right hand side.

If you want to clarify something with the owner before sending a request, click ‘Contact’ to start chatting with the lender.

How do I pay for an item?

When you request for an item, you will be promoted to add your credit card for the payment. We don't charge you for the rental amount until the lender accepts your request. In case your credit card fails once the lender accepts your request, you will be asked to make the payment using the process below.

Once your item request has been accepted, arrange with the lender a pick-up and drop off time. Before you pick up the item (or get it delivered), you need to pay for it through Quupe. You can do this by logging onto Quupe, and selecting 'Messages'. Once in 'Messages', select the appropriate item/lender. On the left hand side of the screen, there should be a small 'Pay' icon. Click on it.

Review information and select 'Pay'

Fill out form.

Ta-da! Your rental has been paid for. Quupe uses Stripe to process payments, making it secure for both borrower and lender.

What if I need to extend my rental period?

Contact the lender before the rental ends, and ask them if it’s okay to extend. If they’re fine with it, then you can simply make another booking on the site for the new dates, and then you’ll be all set.