(Founder Support, CRM Tracking & Event Operations)

Overview

Book Brilliance Publishing is a UK-based publishing company where I provide direct operational and executive support to the Founder.

I own inbox and calendar operations, CRM-style tracking systems, and end-to-end event coordination.

The Situation

The Founder manages outreach, events, clients, and publishing workflows simultaneously. The challenges included: • High-volume LinkedIn outreach and follow-ups • Webinar coordination with external speakers • Manual tracking that risked missed responses • Growing event logistics

The risk wasn’t a lack of growth. It was follow-through gaps.

What I Owned

Executive Support • Calendar coordination across UK time zones • Inbox management and prioritisation • Professional correspondence drafting • Stakeholder communication

CRM & Tracking Systems • Built and maintained Google Sheets outreach tracker • Structured follow-up cadence and response tracking • Cleaned and maintained data hygiene • Created SOPs for repeatable execution

Events & Operations • Coordinated webinars end-to-end • Managed speaker logistics and Zoom setup • Run-of-show execution and post-event follow-up • Standardised recurring workflows

📊Results

• Improved outreach response consistency by 35%
• Reduced missed follow-ups significantly through structured tracking
• Ensured smooth webinar execution with zero-day-of-event confusion
• Created repeatable SOPs that made delegation easier