Privacy Policy for Behind Lock Shopify App

Effective Date: 2025-04-29

Last Updated: 2025-04-29

1. Introduction

Welcome to Behind Lock ("we," "us," "our"). We provide a Shopify application ("App," "Service") that enables Shopify merchants ("Merchant," "you," "your") to gate specific content on their Shopify store ("Store") and require website visitors ("End-Users," "Customers") to provide their email address to access that content.

This Privacy Policy describes how we collect, use, process, and disclose information, including personal data, in conjunction with your access to and use of the Behind Lock App. It outlines our practices concerning information collected directly from Merchants and information processed by our App on behalf of Merchants concerning their End-Users.

By installing and using the Behind Lock App, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Please read it carefully.

2. Information We Collect

We collect information necessary to provide and improve our Service. This information falls into two categories:

• a) Information from Merchants:
  • Account Information: When you install the App, we automatically receive certain information from your Shopify account, such as your name, company name, Shopify store URL (e.g., your-store-name.myshopify.com), email address, phone number (optional), and physical address associated with your Shopify account.
  • Configuration Data: Information you provide when configuring the App, such as the names you give your content locks, the specific pages, products, or sections you choose to gate, and any customization settings for the email capture prompt.
  • Payment Information: Billing is handled directly through Shopify. We receive confirmation of payment status but do not directly collect or store your credit card details.
  • Usage Information: We may collect data about how you interact with our App interface, such as features used, clicks, settings adjustments, and timestamps.
  • Communication Information: If you contact us for support or feedback, we collect the information you provide in your communications (e.g., email content, chat logs).
• b) Information Processed on Behalf of Merchants (End-User Data):
  • End-User Email Addresses: When an End-User interacts with the content gating feature on your Store and submits their email address to unlock content, our App processes and stores this email address on your behalf. This allows the gating mechanism to function and enables us to display the collected email addresses to you within the App's dashboard.
  • Associated Data (Limited): We may associate the collected email address with the specific content lock that was used for collection and the timestamp of collection for reporting purposes within your App dashboard.

IMPORTANT: Regarding End-User email addresses collected via the App on your Store:

• You (the Merchant) are the Data Controller. You determine the purpose and means of processing this personal data (e.g., for your email marketing campaigns).
• We (Behind Lock) act as a Data Processor on your behalf, processing this data solely based on your instructions (i.e., installing and configuring the App to collect emails for content access).
• Our use of these End-User emails is limited to providing the Service functionality to you. We do not use these emails for our own marketing purposes or sell them to third parties.
• You are responsible for ensuring you have a legal basis for collecting these emails and for complying with all applicable data protection laws (like GDPR, CCPA) regarding your End-Users' data, including providing your own privacy policy and obtaining necessary consents on your Storefront.

3. How We Use Information

We use the information collected for the following purposes:

• To Provide and Maintain the Service: Operate the App, authenticate you, allow you to configure content locks, process End-User emails for gating, display collected data in your dashboard.
• To Improve the Service: Analyze usage patterns to understand user needs, troubleshoot issues, and enhance App functionality and user experience.