TASK DESCRIPTION:

Review proposed instrumentation for Messaging Feature and related reports.

Sections:

Sending a Message

Questions:

  1. How many users start sending messages from Posts?
  2. Where are users starting to send messages from Posts? (Help Board, Profile list of Posts, Post Detail Page)
  3. How many users finish sending a message after they've started a message? (click "Submit" after they complete adding message info)
  4. How many people go on to view inbox from the message submission pop-up?

Future: how many users send messages via Posts verses sending directly from Profile page (and not list of Posts on Profile)

Clicking on Message from Post on Help Board HB_MS_PT

Also pass: Type of help, Tags, Location, Age of post

Clicking on Message from People tab on Help Board HB_MS_PPL

Clicking on Message from Organization tab on Help Board HB_MS_ORG