An enhancement that drives the Product Management team to work more efficiently.
PhotoGrid receives 100+ emails from user's feedback a day. Manual categorize the feedbacks often cause too much time and also lack of efficiency. How to capture the specific feedbacks more precisely for the team to conduct product development?
My role was to define the top 5 categories that user feedback the most and whether the categories matches the product's future development. At last, collaborated with the Backend Engineer:
A sample after the establishment of the keyword-capturing system looks like.
💯 Bonus: