Setting Up Cart Abandonment Automation

<aside> 💡 With cart abandonment automation, Novochat will automatically send a WhatsApp message reminder to customers who made it to the checkout page but didn't make payment.

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Kindly follow these steps to set up automated messages

  1. From your Novochat dashboard, go to Automation > Automated > Create Automation.

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  2. Name the automation.

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  3. Set automation type to 'Abandoned Cart Reminder' and select the provided template message.

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  4. Set a delay time (when you'd like the message to be sent after customer abandoned their cart).

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  5. Select channel — which WhatsApp account you'd like the message to be sent from. You can send automated message from your owned WhatsApp number with the Pro Plan. Other wise, you can use Novochat Default WhatsApp number.

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  6. Turn the activate automation toggle on if you want the automation to work right away.

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  7. Hit the Save button.

  8. Your automation is now active! See automation's status and statistics in the Automation page.

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  9. And that's it! you've done setting it up.