"It should be every platform’s goal to push the world in the direction of making it a more open and transparent place — but that doesn’t mean those platforms should run fully unmoderated. Instead, social computing systems will improve as their content moderation improves...More human moderators. More expert human moderators. More diverse human moderators. More transparency in the process. It’s our obligation as users of these platforms to understand and discuss the ways in which platforms are moderated, by whom, and to what ends. It’s both our responsibility and our privilege to work with online platforms to answer these difficult questions." - The Invisible Labor of Content Moderation
Creating moderation tools for audio-first communities like Clubhouse, Chalk App, Space, and whatever else may hit the market, face unique challenges. This is a living resource created by a handful of humans to help encourage healthy, transparent well-moderated audio-spaces.
Questions / Comments / Concerns? DM the following on twitter to get a hand: @erinmikail
<aside> ⚠️ From this resource, here are the top areas we challenge audio consumer social app builders to consider carefully:
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First it would be helpful to make sure we're speaking the same language. In this document you hear a few terms come up again and again, here's how we are defining them:
Feel free to add or note if you think we should use different terms
So you're looking at creating a community and using audio first tools here's some things you should keep in mind.
This is arguably one of the most important parts of building a community. Defining what your community is all about––what is your vision for how what you are building will add value to people's lives? This will help you determine how you want your community members to engage, what level of moderation is required, how community health, is determined.