Atoumbré KOUASSI is a co-founder of Weft Finance and a seasoned professional with extensive experience in service delivery, network management, and software engineering. As a Service Delivery Manager (SDM) at Aviat Networks, he has been instrumental in ensuring that the service contract is executed to the specifications of the contract and relevant business case. His commitment to delivering services in line with the company’s best practices has not only met customer expectations but has also positioned Aviat Networks' services as a leading competitive advantage in alignment with their Strategic Business Objectives.

https://youtu.be/gqTfrAfqK98?si=lfqG8MQvE29s_fqW

Professional Experience

Aviat Networks

Service Delivery Manager for French WECA

Oct 2015 - Present · Côte d'Ivoire

In his role as the Service Delivery Manager, Atoumbré has been responsible for a myriad of tasks including:

• Creating and preparing regular monthly, quarterly, and ad-hoc reports.
• Proactively assessing data to identify trends and recommend solutions.
• Supporting the business by providing expert knowledge on key customer projects and issue resolution.
• Quantitatively evaluating and recommending action plans to enhance the customer experience.
• Reviewing and examining business processes and systems.
• Developing and maintaining standard reporting measures.
• Analyzing customer support service challenges and developing solutions.
• Preparing budgets for different managed service projects.
• Reviewing ongoing business processes to optimize KPIs.
• Developing project charter and preliminary project scope with key stakeholders.
• Maintaining business relationships and assisting with future planning and budgeting.

Achievements: