Table of contents

How do I arrange delivery when I receive an order?

• Once you receive an order click on the update button in the order page. If it is a delivery order, you should see an ‘Arrange Delivery’ option.

• Upon selecting ‘Arrange Delivery’, you will see a form for you to fill in your delivery details.

There are 2 delivery options for you to choose from:

1. Arranged by Fairmart

   <aside> ✅ We currently have 3 delivery providers you can choose from:

   1. J&T Express Paperless
   2. Qxpress
   3. SingPost Standard

   </aside>

2. Organized by me

Arranged by Fairmart

• Upon confirmation, if delivery is arranged successfully, your Stripe account will be charged $6. The order status will be updated to ‘Delivering’, and delivery details will be updated in the blue panel under ‘Delivery Info’.
• To view the latest delivery tracking details, you can click on the purple info (ℹ️) icon. To print the air waybill, you can click on the green (🖨️) printer icon.
• For J&T orders if you do not have a printer and are unable to print the air waybill, you can simply write the tracking no. and recipient’s name and phone number on the parcel for collection.
• For Qxpress & SingPost orders, printing air waybill is required.

• In the case when the air waybill is not generated immediately, a pending status will be shown under ‘Tracking No.’. To get the latest delivery details and tracking number, please click on the refresh button next to ‘Delivery Info’.
• You may have to wait a few minutes before refreshing the status as air waybills may take up to 5 minutes to be generated. If it has yet to be updated, a green notification will popup as shown.

• If 'Failed to arrange delivery...' error pops up, please try again or contact us at [email protected] for assistance.

  

<aside> 👉🏻 Make sure that package is securely sealed and delivery information is clearly visible or air waybill is pasted on the box.

For more information regarding parcel packing requirements, please refer to this page:

Delivery Packing Requirements

</aside>

Organized by me

• Order status will be updated to ‘Delivering’ once you select confirm.
• Fairmart will not arrange delivery for you if this option is selected. You will need to arrange for the order to be delivered to the shopper yourself.

What to do if I encounter problems with shipment?

<aside> ❓ If you encounter any issues with shipment collection, please contact the delivery provider directly. You can refer to this page for the respective contact details:

Delivery Support

</aside>

When do I update order status?