🧰 1. Application Support

📌 Definition:

Application Support involves ongoing technical assistance to ensure that a software application is running smoothly, bug-free, and available for end users.

🧠 Key Responsibilities:

• Resolving user-reported issues or incidents
• Monitoring app performance and uptime
• Handling bug fixes, data errors, and configuration problems
• Providing user support (via tickets or calls)
• Liaising with dev teams for unresolved issues
• Managing access controls and system permissions

🔧 Example:

A company’s HR system crashes. The Application Support team investigates logs, resolves the issue, and ensures the system is back up — fast.

🔄 2. Application Maintenance

📌 Definition:

Application Maintenance refers to the process of updating, enhancing, and improving a software application after it's been delivered.

🧠 Key Responsibilities:

• Performing code updates, patches, and version upgrades
• Adapting to new business or legal requirements
• Improving performance, UI/UX, or scalability