"Alta" ("we," "us," or "the Company", “the service”, “Alta Zero”) refers to AltaZero, reachable at support@alta-zero.com

We help you train better by guiding you through your personalized wellness journey with the best of science and research. This policy explains what information we collect, how we use it, and your choices.

1. What Information We Collect

When you use the service, we collect:

• Images: No images are persisted.
• Call Recordings: All calls are recorded.
• Identifiers: We collect your phone number and any other information you share (such as your name, email, and notes) — similar to what a human personal trainer would collect.
• Account Information: Your account is tied to your phone number.
• Usage Data: We may collect information about how and when you use the service.

2. How We Use Your Information

We use your information to:

• Run and improve the service, including providing advice and tracking your progress.
• Transcribe and analyze your call audio using AI and (sometimes) human review.
• Improve our AI models. Audio data used for this is anonymized.
• Send you service notices and marketing messages (you can opt-out of marketing anytime).

3. How Your Information Is Stored and Shared

• Your data is stored securely in the US.
• We use Twilio and other trusted vendors to provide the service (e.g., cloud storage).
• We do not sell your data.
• We do not share your data with anyone else unless required by law (which is very rare).