Who We Are

Allma is a small, early stage startup focused on helping teams to solve problems by collaborating on incidents together in Slack. We're a distributed team from our earliest days and plan to stay that way. We're an organization built on trust, respect, and transparency. We support each other and hold ourselves accountable. We focus on getting to the truth, calling out our biases and assumptions, and seeking to understand (rather than to be understood). We bring kindness, enthusiasm, and positive energy to all that we do. We have regular group hangs to foster teamwork through games and movies, and banter over life's greatest mysteries (what really makes for the best chocolate chip cookie?).

Racism, Sexism, Homophobia, Transphobia, and any other forms of bigotry are never welcome amongst our team members.

What We Build

Allma is an incident collaboration platform built for teams. We have a native Slack app that helps teams communicate across the company and resolve incidents, in real time, all in one place. No more dropping into an engineering channel to try to figure out what's going on, no more searching through lengthy slack channels to find customer impact, with Allma everything gets tracked for you, so you can focus on working with customers and resolving problems.

Our vision is a world in which the entire company is equipped to work through problems together systematically and at scale. Incidents come down to our ability to collaborate while navigating challenges, solving problems, and consistently learning and growing. We are driven to help our customers do just that.

The Role

You will deliver on Allma's mission to help customers collaborate on problems as they arise. You will represent the voice of the customer, empathetically and curiously listening to their needs and pain to ensure we are serving our customers. You will build and scale our Customer team from the ground up hiring, onboarding, and growing the Customer team. You will also design and execute the operating systems that power the Customer team to achieve your goals. Along the way, you will impact Allma's core principles and working environment. Fostering the organization we are building together by driving our way of operating with each other as we lift each other up and healthily challenge our thinking to grow as a team.

You will be responsible for the strategy, design, and execution of our Customer team from onboarding and supporting customers, to building meaningful relationships and fostering a collaborative Allma customer community. You will consistently be learning from our customer to evolve Allma and grow alongside them. Day to Day, you will work directly with our customer, designing and implementing how they will experiene Allma, answering their questions, understanding and synthesizing their needs, and enabling them to use Allma to navigate incidents as they arise across their organizations.

Finally, you will help pave the way for the future of Allma by helping to design and evolve our product, our community, and our vision, all driven by the needs of our customers.

What Makes for an Allma Head of Customer Experience?

What experience are we looking for?