Context: At the time of this interview, 2016, Josh Elman, was a General Partner at Greylock and Board Observer of Musical.ly. Josh is interviewing Alex Zhu, the co-founder and co-CEO of Musical.ly. Almost a year after this interview was uploaded, ByteDance acquired Musical.ly and merged it into TikTok. This eventually led to TikTok being introduced to the United States market. Alex became the Head of TikTok after the Musical.ly acquisition and is now the VP of Product at ByteDance.
These are my abbreviated notes from Josh Elman's interview with Alex Zhu. Everything is from the perspective of Alex Zhu.
0:35 Josh Elman reached out to Alex Zhu in September of 2015. He was shocked to learn that Alex and Musical.ly were based in Shanghai, China.
1:45 Before working on Musical.ly, Alex spent most of his career in enterprise software (SAP). Alex's passion was always in consumer businesses: using the consumer approach to deal with enterprise design.
2:15 In 2013, Alex was a futurist for education in SAP. Tried to do some research on how the education industry was going to transform with new technology. This prompted Alex to start a company in the education space. Alex and his co-founder came up with a "billion dollar" startup idea to transform education by combining Coursera + Twitter into a new product. The vision was to make educational content mobile-first and bite-sized. This turned out to be a "complete failure."
3:35 What were the lessons from this failure? And how did Alex ultimately decide to make Musical.ly?
Major lessons from the failure:
6:00 How did you go from zero users to today? How did you start to grow your community?
Musical.ly launched with "a lot of hacks." — App Store used to let you make your App Store name really long. The search engine on the App Store used to give more weight to the application name vs. keywords defined. So...they put a really long app name with all keywords. This led to them initially growing organically on the App Store.
Initially, Musical.ly focused on utility at first. Before you have the critical mass of users, you have to focus on utility. And then once you have enough users, you can start building a community around it.
Initial users of Instagram 1.0 didn't use Instagram for the feeds or likes or comments. They used Instagram for the amazing filters that they would post on other social medias.
Come for the utility, stay for the community.
7:37 You are talking to your users constantly (high schoolers and teenagers). How are you able to stay so close to them? This has been critical to your growth.
We have to stay really close to our users. We call it participatory design. We talk to hundreds of users on WeChat constantly. We have daily conversations. Not only about product, but also to understand what they think and what they like in pop culture. We need to be immersed into the American teen culture. We always share our wireframes with these users before we do any coding.
10:15 Musical.ly Influencer Community
Building an influencer community is very similar to building a new country (economy) from the ground up. In the early stage, building community from scratch is a lot like discovering new land.
Imagine you just discover new land. Let's call it America. Now you want to build an economy. You want to grow the population and you want people to migrate to your country.
Let use an analogy: Musical.ly will be America in this analogy, and YouTube/Instagram will be Europe. How do you convince creators from other regions (social platforms) to move to America (Musical.ly)?
Baby Ariel was the example referenced in the initial question
14:00 What interesting things are you seeing in the Chinese mobile ecosystem?
The technology ecosystem is China is really interesting. Most innovation in China is around service and commercial, not technology.
During the Chinese Spring Festival, there is a tradition to send red envelope with money as a gift. So...they do this online game on WeChat where users can send the red envelope with small amounts of money through the messenger. It became a super popular game during that time, so people started to associate their bank accounts with their messaging account. This made it much easier for retail support to be adopted for WeChat.
They have done such an amazing job with monetization. Virtual gifting. Over $1bn are spent on virtual gifts per year.
17:05 How does Musical.ly think about monetization? Advertising based?
Ads business is a great business. Once you have the critical mass of users integrating ads based on user preference data — is the best model.
The key power of Musical.ly (and now TikTok) is the influence that we have over culture. We need to build out a monetization ecosystem to reward our creators and influencers. YouTube became so successful because of their partnership program. A lot of our users still produce content on YouTube because they make money there.
The first thing that users seek when they join a social media platform is fame. However, once they have the fame — it's not enough. They need to monetize. If the platform is a platform that can generate the most revenue for influencers, then they will stick around.