[Legends] Airbnb Guest Guide

Last Updated: 2025-09-12 Address: 25 Laycock St, Surfers Paradise QLD 4217, Australia

Keywords: check-in, checkout, house rules, WiFi, local tips

Draft Email for New Guest ( Send it 2 days before arrival)

Pre-Arrival Email Template

Pre-Arrival Information

• Booking Confirmation and Contact Details: Thank you for booking Legends! We’re excited to host you in Surfers Paradise. Check-in time is 3:00 PM, checkout is 11:00 AM. Notify us 24 hours in advance for changes. Contact: [Your Phone], emergency contact: [Backup Number]. Message via Airbnb app for urgent issues.

• Directions and Parking:

• Driving: From Gold Coast Airport (OOL), take Gold Coast Hwy/State Route 2 north for 22 km (approx. 25 minutes)
• Public transport: From Gold Coast Airport, take Bus 777 (direction: Broadbeach South) to Surfers Paradise, approx. 40 minutes. Get off at Surfers Paradise Blvd near Laycock St, then walk 2 minutes to 25 Laycock St. Alternatively, take a taxi or rideshare (Uber) for ~20 minutes.
• Parking: Limited on-street parking available on Laycock St (check signs for time limits, typically 2 hours). Nearby paid parking at Circle on Cavill (0.3 km away) or street parking on Surfers Paradise Blvd. Note: Drive on the left in Australia.

• Access Instructions:

• Self-check-in: Use smart lock/keybox with code [XXXX], active from check-in time. Code changes per guest for security.

• What to Bring: ID for verification (Australian privacy laws), Type I plug adapters (240V), personal items. We provide [e.g., towels, linens, toiletries].
• COVID-19 or Health Protocols: Follow Australian guidelines; disclose if symptomatic. We clean per Airbnb’s enhanced protocol.
• Local Tips Pre-Arrival: Download Citymapper for transport, MyGov for travel alerts. Emergency services: Dial 000 (police, fire, ambulance).

Check-In Process

• Locate front gate; enter using code
• Self-tour: [e.g., Living areas on ground floor, bedrooms upstairs].
• Review Guest Guide binder in [e.g., kitchen] or digital version.
• Report missing/damaged items within 1 hour via Airbnb app with photos.
• WiFi: Network [Name], Password [XXXX]. Connect and test immediately.

Guest Guide (House Manual)