Project Coordinator | Operations | Customer Experience

Project Coordinator with 10+ years of experience leading teams and optimizing operations across international environments.

I help teams stay organized, improve workflows, and deliver consistent results in fast-paced environments.

🟦 PROJECT 1 — TEAM CONFLICT RESOLUTION

Objective

Restore team performance and stabilize operations by resolving a critical internal conflict.

Challenge

A conflict between two key team members disrupted communication, reduced efficiency, and negatively impacted service quality.

Actions

• Assessed operational impact and team dynamics
• Restructured schedules to eliminate friction points
• Clarified roles and responsibilities
• Established structured communication guidelines
• Monitored performance and team interactions daily