Overview

💡 If you're not sure where to start, ask Moby in the same migration chat. Moby can often diagnose and fix migration issues on its own.

This hub covers the common issues customers hit when migrating an Agent to a Moby 2 Automation. Each section below follows the same format: Issue (the symptom you're seeing), Environment (where it shows up), Cause (why it happens), and Resolution (the steps to fix it). Jump to the section that matches what you're seeing.

Jump to a symptom

• Slack isn't delivering reports from my Automation
• Google Sheets isn't getting populated by my Automation
• My Automation says an integration is "Not Configured"
• My Automation is running against the wrong store
• My Automation is giving different output than my Agent was
• My credits are running out faster than expected
• Moby says a file my Agent used is missing
• My Agent took real-world actions and won't migrate
• My Agent had pass/fail branching and the Automation skips it
• I can't find a way to enable Moby 2 in Admin
• Moby 2 is enabled but the top bar still shows Moby 1
• My saved prompts or pinned chats are gone after enabling Moby 2

Slack isn't delivering reports from my Automation {#slack-not-delivering}

Issue

The Automation builds and runs successfully, but no message appears in the Slack channel you selected. No error is shown in-app.