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ADEOLA BALOGUN

Customer Support & Operations Specialist

📍 Lagos, Nigeria | 🌍 Open to Remote Opportunities

📧 balogunadeola0391@gmail.com | 📞 +234 810 440 1307

🔗LinkedIn: http://www.linkedin.com/in/adeolabalogun

👩🏽‍💼 Professional Summary

Data-driven Customer Support and Operations Specialist with over three years of experience delivering efficient, high-quality service in fast-paced environments. Proven expertise in CRM platforms such as HubSpot, Zendesk, and Zoho, with a strong track record of improving response times, resolving escalations, and optimizing operational workflows. Skilled in SLA monitoring, KPI tracking, and data analysis using Excel and Google Sheets. Passionate about supporting global teams and driving efficiency in remote-first organizations.

🛠️ Core Competencies

• Customer Support & Operations Management
• CRM Tools: HubSpot, Zendesk, Zoho
• SLA & KPI Monitoring (CSAT, NPS, FRT, Resolution Time)
• Data Analysis: Microsoft Excel & Google Sheets
• Process Improvement & Workflow Optimization
• Incident & Escalation Management
• Cross-Functional Team Collaboration
• Project Management Tools: Asana, Notion, Trello
• Remote Collaboration: Slack, Zoom, Google Workspace
• Communication, Problem-Solving & Analytical Skills