Additional Options shows different actions depending on the current status.
| Status | Actions |
|---|---|
| Pending 1st Response | Pin, Snooze, Hand Back to AI, Close |
| Previously Snoozed | Pin, Snooze, Hand Back to AI, Close |
| Pending Response | Pin, Snooze, Hand Back to AI, Close |
| Open | Pin, Snooze, Hand Back to AI, Close |
| Bot Handling | Pin, Snooze |
| Snoozed | Pin, Unsnooze, Hand Back to AI, Close |
| Closed | Pin |
Use Pin to keep an important conversation at the top of the Thread List.
Pinning is helpful for conversations that require:
To unpin a conversation:
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Pinned conversations still follow the current Conversation Label and any active filters. If a pinned conversation does not match the selected label or filters, it will not appear in the Thread List.
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<aside> <img src="notion://custom_emoji/8edba4e1-a735-4281-9fd8-97d31b0a4d85/34b58ff7-77ff-8010-a9a0-007a28ddd78b" alt="notion://custom_emoji/8edba4e1-a735-4281-9fd8-97d31b0a4d85/34b58ff7-77ff-8010-a9a0-007a28ddd78b" width="40px" />
Pinned conversations are highlighted in light yellow in the Thread List.
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Use Snooze to temporarily pause a conversation so it does not require immediate attention.