I’ll soon be uploading a “prequel” - what I wish I knew about service design 8 years ago [link: coming soon]. For now, though, as I revisit service design and, specifically, service blueprinting - these articles had been the most helpful to me:
5 Steps to Service Blueprinting
…create a shared understanding amongst your team of allies and ensures that the blueprint remains collaborative and unbiased.
Originally, I thought it was going to be a GPT-esque run-down, but it actually had specific, real-life tips:
“three oversized sticky notes on the wall side by side. Each member should have a pad of post-its. The result of the workshop will be a low-fidelity version of an initial blueprint.”
And common-sense but VERY MUCH NEEDED reminders:
“Remember the old lesson from field research: how things are supposed to be done is rarely how they’re done…”
Great throwback to the beginnings of UX, as really an offshoot of task observation, to digitize processes 👏🏽
Service blueprints: Laying the foundation | ACM Interactions