This typically occurs when a service is overdue or has exhausted its limits (EG: Bandwidth). This suspension is always prefaced by warnings for invoice payments or resources when applicable. This process is fully automated including the reactivation of services after payment or upgrades as applicable.
In the rare instance your account is manually suspended you will receive a notice from our team. We understand these can lead to stressful situations, and we take all possible steps to avoid taking this action, unless absolutely necessary.
If you have any questions or concerns, or need to request special arrangements please get in contact with our team!