What we're looking for

Merri is looking for an Account Manager to join our growing New York based team. You will be responsible for managing all venue relationships once the Sales team closes a new contract. If you're an operator at heart and value relationship building as a core business driver, then this is the perfect role for you.

We’re looking for an ambitious and driven business manager who is process-oriented and thrives in having a sense of ownership over the business. You will report directly into the CEO and will play a critical role in our growth trajectory, owning the end-to-end onboarding process, from intake through launch.

The ideal candidate has experience in SMB SaaS Account Management, Business Development, or Marketplace Vendor/Category Management. You are a critical thinker, with a unique ability to drive results through process improvements and relationship management. You’re energized by building strong relationships with our partners, and do whatever is necessary to ensure a successful site launch and experience thereafter.

If you’re eager to make a meaningful impact at a fast-growing startup, we’d love to meet you!

Responsibilities

• 🏛️ Own the venue onboarding process, getting venues up and running expeditiously
  • Gather and synthesize all information to intake a client and kickoff the 3D modeling process
  • Manage the testing process to ensure venue listings and models are accurate
  • Lead venue kickoff calls, training all account holders to maximize adoption
• ⚙️ Continually improve the onboarding process using no-code solutions to automate steps where possible
• 📊 Track and report on venue onboarding goals that tie to overall revenue goals
• 👥 Collaborate with cross-functional partners to ensure a strong ongoing relationship post-onboarding
  • Work with the Product and Engineering teams to prioritize features requested by accounts
  • Work with the Customer Success team to resolve any site issues that come through customer support channels
  • Work with our Content teams to create & distribute educational content and training materials

Qualifications

• 3+ years of experience in Account Management, Business Development, or Vendor Management
• Experience launching new products/brands/accounts, with P&L ownership a plus
• Strong communication skills, with relationship building at the core of everything you do
• Solutions-oriented thinker with a demonstrated ability to work in high pressure roles
• Organized and self-sufficient with an ability to operate independently

Benefits

• Competitve salary and health insurance, including dental & vision
• Stock options package