Job Description

At Navana, we are building the future of AI-driven automation in India — designing and deploying LLM-based agents that deliver real business outcomes across industries. Our expertise spans Voice AI, Conversational AI, and enterprise-grade automation, with solutions grounded in Indic language understanding and operational intelligence.

As we scale, we are expanding our ability to partner deeply with customers and ensure that our AI deployments drive measurable improvements in revenue, operations, and customer experience.

About the Role

We are looking for an Account Manager who will own client relationships end-to-end, understand business requirements deeply, and ensure customers achieve strong business outcomes from Navana’s AI agents.

This role is ideal for someone who enjoys working closely with clients, has strong communication and decision making skills, and can coordinate with internal tech, product, and operations teams to deliver high-quality execution.

You will act as the customer’s trusted partner — driving adoption, performance improvements, and long-term success.

Key Responsibilities

1. Client Relationship & Account Ownership

• Build and manage strong relationships with assigned clients.
• Understand client goals, challenges, and operational requirements.
• Act as the primary point of contact and ensure smooth day-to-day communication.
• Maintain high client satisfaction and trust through proactive updates and ownership.

2. Requirement Gathering & Solution Alignment

• Work closely with customers to understand their workflows, use-cases, and success metrics.
• Translate client needs into clear internal requirements and action plans.