Interested? Reach out directly at [email protected] and lets chat!

Position Description

Admiral is looking for an energetic problem solver to join our Customer Love Account Management team. The ideal candidate will have 2+ years experience in a SaaS support, or account management role and should be equally comfortable interacting with customers on a daily basis, configuring customer accounts and preparing performance metrics for customer quarterly business reviews.

What you'll do

• Serve as the primary point of contact for customer accounts
• Build strong relationships with key stakeholders for customer accounts
• Educate customers on the benefits of Admiral, and how to achieve those benefits
• Answer incoming support requests in a prompt and professional manner
• Present the value (virtually, in-person) of Admiral to customer accounts
• Monitor and promote the utilization of Admiral for customer accounts
• Organize customer feedback on feature requests, bugs, etc.
• Demonstrate Admiral to customers through remote web presentations
• Recommend complementary products or services based on the customer’s needs
• Represent the voice of the customer during internal team meetings

We are looking for a candidate with the following skills:

• Proficiency in spreadsheet software (Google Sheets, Microsoft Excel, etc.)
• Ability to build rapport and communicate effectively (both written and verbal)
• Deep commitment to customer satisfaction and success
• Go-getter, team player, problem solver

We prefer candidates with the following skills: