Qwote is a growing e-commerce platform in the Philippines. We provide solutions to a network of small and medium businesses to large corporations. Our goal is to digitally transform the inefficiencies of traditional business processes so that our customers can focus on growing their businesses.

We need a people person for this role. Someone who can maintain our client’s accounts and be their go-to person. If you have a passion for helping others, then we need the likes of you. Heads up! Spreadsheets, audits, and other organizational software are all part of the job. If this is for you, send us your application and we’ll gladly check it out.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

• Attend to inquiries and requests from customers and address their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Skills and Qualifications

• Internship or professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback