Running into issues while trying to connect your bank or loan accounts?

You're not alone — here’s how to troubleshoot the most common problems.

Frequent Connection Challenges

“I can’t find my bank or institution”

“My institution isn’t supported by Sequence!”

“Why isn’t my account showing up when I search?”

“Seeing a connection error with our third parties?”

Troubleshooting by Financial Institution

We’ve listed some financial institutions that require extra steps to connect. We’re always updating this list, so feel free to check back or reach out if you're facing any issues.

For Investment Accounts, visit Investment Account Institution Specifics.

For Depository and Liability Accounts, visit Depository & Liability Account Institution Specifics

FAQ

For common connection questions that come up all the time.