As an engineer with a design-focused MBA and experience in Entrepreneurship, I combine the perspectives from business, design, and technology to challenge conventional thinking about innovation and deliver critical & creative insights. I am a technology generalist with a deep interest and understanding of emerging technologies such as ML, chatbot, and Voice assistant technologies. I create experiential prototypes to tell stories about Future and digital experiences. Check out here an experience I prototyped sometime before Google Assistant or Apple Siri was launched.
Currently, I work as a Senior Manager, Customer Experience at Questrade, leading a team of CX and Service Designers, managing and improving the customer experience for our existing offering, and designing and developing the new experiences through product and service innovation.
I am passionate about innovation in financial services, transportation, and retail and actively write on LinkedIn and Medium on innovation, strategy, and Futures.
<aside> 💼 Work
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<aside> 🎓 Education
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<aside> 🙋♂️ Volunteer
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Senior Manager, Customer Experience
Questrade
Founder
Pixel360inc
Senior Associate
PwC Digital Services
Foresight Analyst
Idea Couture
Senior Engineer
ICAT
Founder
BigFoodTheory
M.B.A.
Rotman School of Management,
University of Toronto, Toronto, Canada
Bachelor of Engg
Hindustan Institute of Technology & Science, Chennai, India
Course creator and Instructor Udemy - Rapid Foresight For Business Strategy and Innovation
Founder
OpenIDEO Toronto, Canada
Marketing and Events Volunteer
Make A Difference, Delhi, India
Resume