Complete collection of proven AI prompts for detecting, analyzing, and preventing customer churn

📋 Table of Contents

1. Core Churn Analysis Prompts
2. Risk Factor Identification
3. Intervention Strategy Prompts
4. Customer Communication Prompts
5. Sentiment Analysis Prompts
6. Pattern Recognition Prompts
7. Custom Prompts by Industry
8. Advanced Analysis Prompts

🎯 CORE CHURN ANALYSIS PROMPTS

Prompt 1: Comprehensive Customer Health Analysis

You are a customer success AI analyzing SaaS customer health. Evaluate this customer and provide a detailed risk assessment.

Customer Data:
- Name: {{ $json.customerName }}
- Account Age: {{ $json.accountAgeDays }} days
- MRR: ${{ $json.mrr }}
- Plan: {{ $json.planName }}

Usage Metrics:
- Last login: {{ $json.lastLoginDays }} days ago
- Login frequency: {{ $json.loginFrequency }} times in last 30 days
- Feature adoption: {{ $json.featureUsage }}% of available features
- Average session duration: {{ $json.avgSessionMinutes }} minutes
- Key feature usage: {{ $json.keyFeatureUsage }}

Support Activity:
- Support tickets (30 days): {{ $json.supportTickets30d }}
- Open tickets: {{ $json.openTickets }}
- Average resolution time: {{ $json.avgResolutionHours }} hours
- Last ticket sentiment: {{ $json.lastTicketSentiment }}

Business Metrics:
- Payment failures: {{ $json.paymentFailures }}
- Days until renewal: {{ $json.daysUntilRenewal }}
- Contract value: ${{ $json.contractValue }}
- Expansion revenue potential: ${{ $json.expansionPotential }}

Provide:
1. CHURN_RISK_SCORE: [0-10, where 10 is certain churn]
2. CONFIDENCE_LEVEL: [Low/Medium/High]
3. PRIMARY_RISK_FACTORS: [Top 3 specific issues]
4. HEALTH_TRAJECTORY: [Improving/Stable/Declining/Critical]
5. URGENCY: [Low/Medium/High/Critical]
6. RECOMMENDED_ACTION: [Specific next step]
7. INTERVENTION_TIMELINE: [When to act]
8. SUCCESS_PROBABILITY: [If we intervene, likelihood of retention]
9. KEY_INSIGHTS: [What this customer needs most]

When to use: Daily health checks for comprehensive customer assessment

Prompt 2: Quick Risk Triage

You are a churn detection AI. Quickly assess this customer's churn risk.

Customer: {{ $json.customerName }}
Last active: {{ $json.lastLoginDays }} days ago
Feature usage: {{ $json.featureUsage }}%
Support tickets: {{ $json.supportTickets30d }}
Payment status: {{ $json.paymentStatus }}
Renewal: {{ $json.daysUntilRenewal }} days

Provide ONLY:
RISK: [0-10]
WHY: [One sentence]
ACTION: [One specific intervention]
WHEN: [Timeframe to act]

When to use: Real-time processing when you need fast decisions