Built an AI-powered system that automatically processes, transcribes, and analyzes call recordings, turning raw audio into structured business insights.
The client handles multiple incoming calls ежедневно, but has no system to analyze conversations or extract useful insights.
Call recordings are stored but not used effectively.
The goal was to automate call processing and transform unstructured audio into actionable data.
— No transcription of calls
— No visibility into conversation content
— Manual analysis is time-consuming
— No structured data for reporting
— Missed insights from customer interactions
Designed and built an end-to-end automation workflow that processes call recordings and extracts insights using AI.
The system works asynchronously and requires minimal manual involvement.
Key capabilities:
— retrieves call data from Google Sheets
— downloads call recordings automatically