• “What is the difference between a cat and a kitten?”
• “Why do some cats have the red cards?” 🟥
• “What is the difference between green cards 🟩 and blue cards 🟦?”
• “Wait, so I can’t go home with a cat today?” ☹️
• “Why are some cats fixed 🔧 and others not?”
• “Why do all the kitties have the red cards 🟥 and locks 🔒 ??? 👀”
• “This kennel has 3 kitties and they all look the same. How can I tell which kennel card corresponds to which kitty?” 🤪
• “Can I interact with the cats behind the glass?” pointing at C, E, G hallway cats
• “Can I go into this group room?” 🚶‍♀️pointing at the cactus cat rooms H1-H4
• “Can I go into this room? I see some hella cute kittens in there.” pointing at OH
• “I am unsure if I want to adopt a kitten. Can I still play with this cute kitty?” 🥺
• “Wait this kitten hasn’t been adopted. So why can’t I adopt her?”

This flowchart shows a typical journey a customer takes at AAC.

This flowchart shows a typical journey a cat takes.