Summer 2020 / Daraz / User Experience & Interface Design

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Daraz Case study Cover.png

Challenge

How might we optimize the dashboard to help sellers grow their business?

Result

Designed a one-stop platform solution for Sellers to perform end-to-end activities from starting to growing their business.


Company

Daraz


My Role

User Experience & Interface Design


Timeline

Jan 2020

Background

Daraz is South Asia's premier online shopping marketplace. Supported by a wide range of tailored marketing, data, and service solutions, Daraz has 30,000 sellers and 500 brands and serves 5 million consumers across the region.The dashboard is an important part of the seller's journey to manage their day-to-day operations and act as a communication platform between Daraz and the seller. However, sellers were unable to gain much value out of it due to lack of insights, useful features, and bad user experience.


Problem Space

According to research, we found that Daraz sellers didn’t find the dashboard valuable.

Given the facts that:

  1. Seller dashboard performance was really poor only 10% of active sellers visited the page, with an average of 2 visit per day and 6 mins time spent