A (growing) list of links, readings and online tools to help navigate the user experience and product design process.
Speaking to users is the heart of user experience and product design. Creating a comfortable environment, asking the right questions, and knowing when to dive into detail is essential in collecting actionable feedback.
Open-Ended vs. Closed-Ended Questions in User Research
Why You Only Need to Test with 5 Users
Visualising research, milestones, and user feedback is essential to a transparent design process. Designer’s have a few ‘mapping’ tools to synthesis and deep-dive into problem areas.
UX Mapping Methods Compared: A Cheat Sheet
Replacing The User Story With The Job Story
5 Tips For Writing A Job Story
Personas are a cluster of your target users who exhibit similar attitudes, goals, and behaviours in relation to your product; they’re human-like snapshots of relevant and meaningful commonalities in your customer groups and are based on user research.
Personas vs. Jobs-to-Be-Done
Why Personas Fail
Leading workshops and driving discussions is the most powerful tool available to designers.
The Three-Hour Brand Sprint