<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/a79eb13c-c5cb-4057-b540-73ccf539c514/House.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/a79eb13c-c5cb-4057-b540-73ccf539c514/House.png" width="40px" /> As we tackle at the start of this report, homes are largely affected by Climate Change, nonetheless they can play a significant role in driving down carbon emissions. That implies the need for an adaptation on both their physical space as well as on their residents' habits. At Luko, we seek as part of our mission to support this transition.


What do we do?

Home monitoring systems

As we worked to simplify our insurance, we also evolved to do the same for monitoring. We shift from developing our own devices to creating an integrated app where users can simply connect their home’s smart metres (Linky), and from one place have a full view of their energy consumption. In July of 2021, this feature was fully live to Luko insurers and app users.

Tips to engage eco-actions at home

Through the years, promoting eco-actions at home has been a topic to create a dialogue with customers. In our library of articles, we work on developing useful content that cover insurance tips, prevention of damage, and eco-actions. Among the topics we have tackled are:

We also give the possibility for users who chose the “Extended coverage” to call experts for free through visio-conference, and get advice about how to better take care of their homes (heating system, etc).

What are the results so far?

Climate Action - Services.png

What’s the plan tomorrow?

Although we see an great potential to use insurance as a vehicle to support homes in the eco-transition, we are aware that we are still just scratching the surface of this challenge which will still require much iteration, collaboration and exploration to arrive in a solution that can drive down homes CO2 emissions as we help them be better prepared to face weather events. Our challenge is to embed into our services ways to help our customers to reduce their own foot-print at home while improving their safety. We will keep growing awareness around the subject while also piloting new initiatives together with our product teams to achieve our objective of supporting homes in their eco-transition.