Kickoff Notes
Agent View Specifications
Open questions:
Broadcast data within campaign view (unread, sent, edit, etc.) > "view broadcast"
Preview before sending
Test message before sending
Cost per message (estimate broadcast spend/budget)
Can agents potentially send similar messages to the same person multiple times? Contact list / campaign sharing issues.
Use case selection in campaign view
- Preferred order of broadcast creation
- who > what > when
- what > when > who
how many active live chats will an agent be expected to handle at a given time? will we need to set parameters (manager view)
If live chat enabled, should we close with a survey?
Set live chat disposition?
Typical use case notifications (scheduling, confirming..)
- Hyperlink in message? short links
Messages Page
- Phone number user will see