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https://miro.com/app/board/o9J_l6KqEJQ=/?share_link_id=547257114535
Scenario | Duration (of sending invite) | Action |
---|---|---|
User has not signed up | (a) After a week | |
(b) After 12 days (almost expiring) | ||
(c) After 2 weeks (expired) | (a) Prompt them to sign up | |
(b) Prompt them to sign up | ||
(c) Ask them if they want to rejoin waitlist / get another invite code / ask why they didn’t try it out (ask for feedback via call/email) | ||
User signed up but has not claimed credits | (a) After a week | |
(b) After 12 days | ||
(c) After 2 weeks | (a) Prompt them to use invite code | |
(b) Prompt them to use invite code | ||
(c) Ask why they didn’t use it / if they still want us to renew the complimentary credits (ask for feedback via call/email) | ||
User signed up + claimed credits, but has not generated any infographics | Send out newsletters? (See how others have used Thoth / watch demo video of Thoth / hear what our founder has to say / etc) | |
User signed up + claimed credits + generated infographics | Ask them for user interview (and prompt/follow-up) |