At Docquity, we prioritize the satisfaction and convenience of our participants. Here's a comprehensive guide on how we handle refunds:
Q. What happens if Docquity decides to cancel a course?
A. In the event that Docquity cancels a course, all enrolled participants will receive a full refund.
Q. What happens if an instructor becomes unavailable or discontinues the course?
A. Should an instructor become unavailable or discontinue a course, all participants will be entitled to a full refund.
Q. What if we reschedule an event and the participant cannot attend on the new date?
A. Our approach is twofold:
Q. What if the participant misses the live sessions due to unforeseen circumstances?
A. We empathize with unexpected situations. Participants in such cases can request access to the recorded sessions and course materials. However, no refunds will be provided.
Q. What if the participant is not satisfied with the course content or its delivery?
A. We aim for excellence in our courses. If a participant feels the course didn't meet their expectations, they can request a refund within 7 days of the course start date. Refunds will be considered on a case-by-case basis. Please note that any refund approved will have taxes and payment gateway expenses deducted.