A day at my barber is a masterclass in human-to-human value exchange.
Two people, risking a lot, while trusting each other to achieve one simple thing —
A great haircut in exchange for a few hundred bucks.
No paperwork.
No project plan.
No sync calls.
The stakes are high — A bad haircut is not an option. It’s something I’ll have to live with for weeks. Still, 9 out of 10 times, it works out.
The haircut comes out neat. Predictable. Pretty much what I wanted.
Plus the experience is always at the top. We talk, share stories, laugh and adjust when needed.
And when it’s done — we’re done.
No confusion. No anxiety. No second-guessing.
A seemingly risky interaction that is handled with simplicity and flow.
Me, as a customer: