Objective: Provide fast, professional, and documented client support.
| Tool | Purpose | Notes |
|---|---|---|
| Notion | Support ticket tracking & knowledge base | Log issues, resolutions, and FAQs |
| Slack | Real-time communication | Internal team updates and urgent client messages |
| Email (Gmail / Workspace) | Primary client correspondence | Maintain professional tone and document history |
| Zoom / Google Meet | Calls & walkthroughs | Schedule training, demos, and complex issue resolution |
Workflow Tips: