2021.9.27 Instagram DM Integration

💬 Manage your Instagram DM in Channel.io

Great news for those who use Instagram as a frequent communication tool!

Now you can check Instagram DMs and reply in Channel.io 👏


For further details on Instagram integration, please check the following guide. ‣)

2021.9.19 Channel.io live chat button is about to change

👶 Brand-new customer live chat experience


Following the iOS 15 update, we made a massive improvement in the customer live chat experience 🎉 The essence of Channel.io is the end-user, i.e., the experience of the customers who initiate the conversation. Through this update, we enhanced the readability of our website and applied a new design to decrease the fatigue that the users may feel throughout their time with us. Let us now go over the design, which has been tailored to fit the iOS 15 web experience.)