2022.12.22 Contacts Upload Feature Update

1️⃣ Increase customer engagement by adding new customer contacts

You can now add Lead contacts to the Channel 🎉

• From now on, you can directly add customers that have not been saved in your Channel.io Contacts and start a conversation.
• If the customers enter their name, phone number, or email address, they will be added as a lead to your Contacts.
• If you have any offline customers’ contact data stored separately, you can now manually add them to your Contacts and send them a message through Channel.io.
• By taking an initiative to reach out to them, you can build a stronger relationship and convert them into loyal customers.

** Adding customer contacts in bulk will be available next year**

→ To learn more about adding customer contacts manually

2️⃣ We have one more surprise for you!

The saved message feature in Team chat is now available in the desktop version

• Like in the mobile version, you can now use the saved message feature on your desktop!
• Try this feature by hovering your mouse over the message when you need to remind yourself of work-related messages or other important tasks to follow up on.