2023.11.16 Instagram Multi-account Integration
Say goodbye to single Instagram accounts linked to one Channel Talk.
💻 Instagram Multi-account integration is now available!
- We are thrilled to announce the release of our Instagram multi-account integration, allowing effortless management of multiple Instagram accounts and customer interactions, regardless of whether you have a single or multiple Facebook accounts.
- Furthermore, the decision to convert your customer’s Instagram story tags and shared post messages into a new user chat is now at your fingertips, all through a simple button.
- Experience streamlined social media engagement with our latest feature!
🔧 User Chat Review Directly from Support Bot
Consolidate the user chats that have led to conversations through the Support bot with just one click!
- Review what topics have initiated the conversations, and further enhance your Support bot to efficiently resolve repetitive customer inquiries.
- In Support bot Analytics, click the [Connect to a manager] block. You will be shifted to the Inbox view already filtered by the Support bot.
🤝 Other Useful Updates