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Creating feedback loops allows you to observe or ask people what they care about AND use that knowledge to create content, resources, or features that are highly relevant to them.

When your community is related to a software service, feedback is a critical element of most communities. Make sure you keep track of requests and bugs. Preferably, you keep things transparent in terms of the status of those requests. There are multiples tools you can use to do this and enhance the level of transparency for your community members (see below)

Regardless of how you keep track: circling back on requests or bugs in public on a regular basis (even if things won't be prioritized on the short term), is a great way to show you are listening and thus a great way to establish trust. It also re-assures people their feedback isn't going into a void.

Pro tips


Track feedback and community status of requests:


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