Overview

Type: Automation Workflow

Tools Used: Make (Integromat), Gmail, Google Sheets, HTML/Webhook

Time to Build: ~3 hours

Client: Freelance Service Business (confidential)

The Problem

Every time a potential client reached out, the process was fully manual — someone had to notice the inquiry, send a reply, and log the details somewhere before following up. With no system in place, responses were inconsistent, details got lost, and the experience felt disorganised for both sides.

The business needed a way to:

• Acknowledge every inquiry instantly, regardless of the time of day
• Capture client details automatically without manual data entry
• Free up time to focus on actual client work, not inbox management

What I Built

A fully automated inquiry handling system triggered directly from the business's website contact form.

The workflow:

1. A potential client fills out the contact form on the website (name, email, service needed, message)
2. The form sends the data instantly to Make via a custom webhook
3. Make automatically sends a personalised acknowledgement email to the client within seconds
4. The client's details are simultaneously logged into a Google Sheet for follow-up tracking