Summary

Sam asked to make sure Jackson Willis has a RingCentral line and Litify license, with the RingCentral line being a Lexington 859 number.

What was accomplished

• Verified RingCentral through the production API using the vault JWT.
• Confirmed Jackson Willis exists in RingCentral as an enabled User extension.
• Confirmed extension 183, email jwillis@demandsam.com, and direct line +1 859-300-6643.
• Confirmed the direct line is an 859 number and has CallerId, SmsSender, and MmsSender features.
• Verified Litify/Salesforce through sf against LITIFY_ORG.
• Confirmed no Salesforce User record exists for Jackson Willis by name, jwillis@demandsam.com, jwillis, or Jackson/Willis variants.
• Confirmed the Salesforce license pools are full: Salesforce 4/4, Salesforce Platform 44/44.
• Confirmed the Litify package license pool is full: namespace litify_pm 48/48.

Reason for ending the session

RingCentral is complete. Litify could not be safely completed because creating an active Jackson Willis Litify user requires either adding licenses or removing/swapping access from another active user. No destructive access change was made.

Suggested next steps

Recommended path: add/procure one Salesforce Platform license and one Litify litify_pm package license, then create Jackson's Litify user cleanly. A secondary path is to choose an active user for deactivation or license swap, but that should be explicit because it removes another person's access.

Handoff for a future agent

Use LITIFY_ORG for live validation and RingCentral production API with the existing JWT. The relevant verified RingCentral extension is Jackson Willis, extension ID 708177052, extension number 183, direct number +1 859-300-6643. The local session log is /Users/samaguiar/Documents/Projects/admin/session_logs/jackson-willis-ringcentral-litify-license-2026-05-23.md. The QA queue entry is /Users/samaguiar/Documents/Codex/_qa-queue/2026-05-23.md.

QA audit

Question: How should Jackson's Litify license be unblocked?

• A. Add/procure one Salesforce Platform license and one Litify litify_pm package license, then create Jackson cleanly. Recommended because it avoids removing access from another active user.