Summary

Removed the visible empty-state sentence Add client contact preferences. from the RingCentral Matter panel Communication Notes box. The box remains visible and clickable, with aria-label="Add communication note" for accessibility and a min-height: 2.5rem so it still reads as an intentional note area.

Work Completed

• Updated force-app/main/default/lwc/litifyRingCentralPanel/litifyRingCentralPanel.html to remove the visible prompt text and keep the empty note box accessible.
• Updated force-app/main/default/lwc/litifyRingCentralPanel/litifyRingCentralPanel.css to preserve the empty box height.
• Retrieved a live rollback snapshot before deployment: tmp/ringcentral-empty-note-placeholder-2026-05-18/rollback-live/.
• Validated with a check-only production deployment using specified RingCentral tests.
• Deployed to production.
• Retrieved the live post-deploy component and compared rollback vs post-deploy output to confirm only the intended empty-state adjustment changed.

Validation

• Check-only deploy: 0AfUV000001X0jp0AC, succeeded.
• Production deploy: 0AfUV000001X0lR0AS, succeeded.
• Tests run: LitifyRingCentralContextControllerTest and RingCentralSmsNotificationServiceTest, 9 tests, 0 failures.
• Post-deploy live retrieve confirmed Add client contact preferences. is absent and aria-label="Add communication note" is present.

Browser QA Note

The in-app browser was on a live Matter page and was refreshed after deploy. Browser automation could not reliably switch the right-side Lightning tab from Activity to RingCentral during this check, so the final confirmation is live metadata retrieval plus deploy/test status rather than a fresh RingCentral panel screenshot. A manual refresh of the Matter page should now show the empty Communication Notes box without the old visible sentence.

Suggested Next Step

Continue the RingCentral desktop persistence/auth diagnostic separately: sign in once, refresh the Matter, switch Matters, close and reopen the browser, then test a normal staff profile. That will separate normal first-time authentication from third-party cookie/storage blocking or RingCentral app configuration issues.

Handoff

A future agent can continue from the deployed LWC in Repos/sail-litify/Litify_AI_Integration_Project/salesforce-metadata. Keep the RingCentral iframe/action surface separate from matter-scoped Salesforce history. Do not delete SMS Magic data, uninstall packages, or disable SMS automation without a verified replacement and rollback path.