Summary of work done

This session corrected a RingCentral/Litify UI regression in production. The SMS compose iframe had too much blank vertical space before the draft field, and the earlier Dialer wording was applied to the outer Litify action button instead of the intended RingCentral phone surface.

What shipped live:

• Restored the outer staff-facing action label from Dialer back to Call.
• Kept the RingCentral iframe phone area as the place where the internal phone tabs belong.
• Added workspace-specific iframe heights so SMS and Templates are more compact, reducing the blank area before the compose field.
• Updated Call mode so it explicitly navigates RingCentral back to /dialer before inserting the selected Matter phone number. This should prevent the iframe from staying on Compose Text after switching from SMS to Call.
• Preserved the Matter-specific history architecture: RingCentral iframe for actions, Salesforce-rendered timeline for Matter-specific summaries, transcripts, SMS, call logs, voicemail-like entries, and preserved SMS Magic history.

Evidence

• Pre-change LWC retrieve: /Users/samaguiar/Documents/Projects/Repos/sail-litify/Litify_AI_Integration_Project/salesforce-metadata/tmp/ringcentral-sms-compose-viewport-2026-05-17/live-retrieve/.
• SMS compose height check-only deploy: 0AfUV000001Wv2b0AC.
• SMS compose height production deploy: 0AfUV000001Wv4D0AS.
• Call label and switching check-only deploy: 0AfUV000001Wv5p0AC.
• Call label and switching production deploy: 0AfUV000001Wv5q0AC.
• Post-correction retrieve: /Users/samaguiar/Documents/Projects/Repos/sail-litify/Litify_AI_Integration_Project/salesforce-metadata/tmp/ringcentral-sms-compose-viewport-2026-05-17/post-correction-retrieve/.
• QA queue updated: /Users/samaguiar/Documents/Projects/admin/_qa-queue/2026-05-17.md.

Reason for ending session

The production correction is deployed and retrieved back from Salesforce. The remaining work is visual/user QA in the same staff desktop state, because the key behavior depends on RingCentral's embedded iframe and current RingCentral login/session state.

Suggested next steps

Recommended next: refresh the Matter page and test Call, SMS, Templates, and History in a normal desktop staff browser. Confirm Call returns to the RingCentral phone screen, SMS compose no longer forces unnecessary scrolling before drafting, and History remains Matter-scoped from Salesforce data.