Summary
Sam asked whether his mother, drsarah7@hotmail.com, was marked junk/spam and asked for a deeper Outlook review focused on SpeedAI messages and VIP-style labels/notifications for key people.
Work Completed
- Confirmed drsarah7@hotmail.com is not currently in Deleted Items or Junk Email after the prior restore. Folder check showed 11 messages in Inbox, 0 in Deleted Items, and 0 in Junk Email.
- Rechecked mailbox rule evidence. No server-side inbox rule targets her address for deletion or junk routing.
- Found SpeedAI/Speed Intake messages were being suppressed by rules: one moved SpeedAI mail to Inbox/SpeedAI and marked it read, another moved SpeedIntake mail to Inbox/Intake and marked it read, and an exact noreply@speedintake.com rule marked read.
- Created Outlook master categories: VIP, SpeedAI, and Family VIP.
- Created active mailbox rules: VIP Notify - Sarah Appleton family, VIP Notify - SpeedAI and Speed Intake, VIP Notify - Firm People 1, VIP Notify - Firm People 2, and VIP Notify - Firm People 3.
- Disabled the old suppressing rules: For all messages from noreply@speedintake.com, SpeedAI Auto-Sort, and SpeedIntake to Intake Folder.
- Added Focused Inbox overrides for all 33 expected family, SpeedAI, named person, attorney-group, and intake-group addresses.
VIP Coverage
Covered senders include Sarah Appleton; Speed Intake noreply/help; Alyssia, Janelle, Nathaniel, Joe Choniski, Ali Nohelty, Jessica Hatcher, Christine, Alex, Matt Creech, Sara Collins, Katie, Donna, Hannah; Attorneys group members excluding Sam; and Intake/Intake Team group members excluding Sam. The final QA check reported zero missing expected addresses.
QA Evidence
- Final rule QA: /Users/samaguiar/Documents/Projects/admin/outlook-audits/vip-rule-qa-final-20260514T133137Z.json
- Rollback backup: /Users/samaguiar/Documents/Projects/admin/outlook-audits/pre-vip-speedai-rules-backup-20260514T132834Z.json
- Closeout report: /Users/samaguiar/Documents/Projects/admin/outlook-audits/outlook-vip-speedai-closeout-2026-05-14.md
- Final verification showed old SpeedAI suppressing rules disabled and the new VIP/SpeedAI rules active. Focused override QA found 33 of 33 expected addresses and no not-focused exceptions.
Reason for Ending
The mailbox-side repair is complete and verified. The remaining possible cause of missing banners is local Outlook or macOS notification configuration, which is separate from server-side mailbox routing.
Suggested Next Steps