Summary

Sam stated that if anyone is still using SMS Magic, that is even more reason it needs to disappear. I validated the current live state in LITIFY_ORG with read-only SOQL.

Live Evidence Checked

• Recent SMS Magic rows over the last 90 days grouped by creator.
• Latest 20 SMS Magic history rows over the last 90 days.
• Recent SMS/Text-style Salesforce Tasks over the last 30 days grouped by creator.

Key Findings

• SMS Magic has recent named-user activity, not only inert historical data.
• Over the last 90 days, smagicinteract__smsMagic__c rows were created by both Litify Services and named users. Top creators included Litify Services with 5,653 rows, Adam McDonald with 910, Alex Blair with 678, Matthew Creech with 585, Nathaniel Hatfield with 537, Christine Tingle with 520, and others.
• The most recent SMS Magic history rows show outbound attempts from named users, many with Status = FAILED and sentStatus = error.
• SMS/Text-style Tasks are still being generated in the last 30 days, with the largest count under Nathaniel Hatfield. These need source tracing before disabling anything, because Tasks may be created by RingCentral, SMS Magic, automation, or a logging sync.

Decision Frame

Sam's instinct is right. SMS Magic should be removed from the active staff workflow because lingering availability appears to create failed outbound attempts and user confusion. The safer phrasing is: SMS Magic should disappear from user-facing action surfaces, but its historical data should remain preserved and queryable until RingCentral conversation logging is fully proven.

What Was Done

No live changes were made. This was a read-only validation pass.

What Has Not Shipped

• No SMS Magic app/menu/page-layout visibility removal yet.
• No permission set cleanup yet.
• No automation disablement yet.
• No RingCentral V2 replacement deployed yet.