Purpose of the Role

Customer Experience Associates play a crucial role at elmo, helping manage a smooth customer experience journey from when customers first reach out to elmo to when they return their car. Our customer experience team are responsible for handling all customer enquiries which may include sales interest, EV/subscriptions questions and complaints via phone, webchat and email.

elmo is a start-up and whilst your main focus will be delivering an excellent customer experience there’s lots of opportunities for growth in this role. We’re looking for individuals who can work in an agile and flexible environment using multiple systems. You’ll be one of our first hires and will be working with Fleet Operations & Product teams at elmo to help shape customer experience and processes.

Role Accountabilities